What Is a WooCommerce Product Enquiry Form and Why Do You Need One

April 7, 2025,

Are you in quest of ways to give the rightful authority to your WooCommerce users? Do you want the customer to inquire about the products before placing an order? I’m sure you do.

The WooCommerce world is striving to serve its customers the best by offering the ultimate shopping experience. These experiences are the best and most memorable when the user makes informed decisions.

The more your customer knows about the product, the quicker the buying decisions. To give this knowledge, WooCommerce inquiry forms for products are the new trend.

Adding a product enquiry form in WooCommerce is essential because:

Helps in making informed buying decisions.
Encourages interaction and customer engagement.
Reduces cart abandonments due to unanswered questions.
Personalized customer support.
Boosts sales.

Scroll through this blog to learn more about the product enquiry form in WooCommerce and why you need to add one.

What Is A WooCommerce Enquiry Form and Its Features

A WooCommerce enquiry form for products is a customized form that lets interested buyers know more about the product before buying. This WooCommerce enquiry form for products is paramount to brushing off all the misconceptions and ambiguities about the product.

Some features of the enquiry form must have are:

Customizable Fields

The WooCommerce enquiry form popup must have customizable fields so that each query received relates to the products. Every product has its own different complexity level and based on that, the queries received will also vary.

Hide The Add-to-Cart Option

There should be one case only. If you are letting the customers inquire more about the products, then hide the add-to-cart option. The WooCommerce enquiry instead of add to cart is a must-have feature that will let the customers make informed decisions and then add any item to the cart. This will reduce the cart abandonment rates due to unexpected changes in the checkout process.

Enquiry Mediums

There should be multiple channels and mediums through which the customer should reach out to you for detailed inquiries. The user should be able to submit their queries through an SMS, email, WhatsApp, or any reliable medium. Having galore inquiry mediums will give a better user experience.

Allow File Uploads

Another feature the enquiry form for WooCommerce products must hold is to let the customers upload reference files. The enquiry fields should accept certain file formats so that the user is able to share their queries in detail. You can also restrict upload files for certain file formats and types. However, the possibility of this feature depends on the WooCommerce enquiry plugin you choose.

These enquiry forms are essential for websites that have complex products and services to sell and the customer might be perplexed in understanding the products.

Why Add A WooCommerce Product Enquiry Button?

If you are still not convinced and in the decision phase about whether you should add a WooCommerce product enquiry button or not, the below few paragraphs can help.

Some advantages of the WooCommerce product enquiry form option are:

Improved Customer Journey

You have to make your WooCommerce product pages stand out to offer a frictionless customer journey. A WooCommerce enquiry form can minimize friction for every product that is complex for the user to understand. The user is more guided and highly informed about the product they wish to buy.

Better Customer Engagement

Customizing product pages has been a way to boost customer engagement, whether it is the customization of product fields or adding a product enquiry button. Let the customer chat more about the product so that they engage well with you through these enquiry forms. These engagement rates will decide how interested the user is in your products.

Informed and Quick Buying Decisions

Informed users lead to quicker buying decisions by them, which every online store craves. With the WooCommerce product enquiry forms, the user can get all the information about the product they are interested in. The information they receive gives them a better understanding of the products that were impossible to interpret on their own.

Generating More Leads

Enquiry forms can be a great lead generation and conversion source as you get to know about the interests of the users. By submitting their queries, they may also share their email addresses, which you can use in the future for lead generation purposes. You get to know about the products and the type of customers interested in them through this enquiry form.

Reduce Cart Abandonments

As we explained in the previous sections, when a user makes an informed decision, there is less probability of disagreement and diversion. In such circumstances, the user rarely chooses to abandon the cart. It is pivotal for you to know about how to reduce cart abandonment and why it is important to do so.

How To Add An Enquiry Form in WooCommerce

We can add a custom product enquiry form to your WooCommerce site through these two methods:

Through code
Through a product enquiry plugin

Out of these two methods, a WooCommerce enquiry form plugin is the reliable option to proceed with.

So, here are all the steps involved:

Step #1: Download the Plugin

Download the WooCommerce product enquiry plugin from your WooCommerce account before starting any other process.

Step #2: Install and Activate the Plugin

Now comes the installation and activation part.

To do so:

Go to WordPress Admin > Plugins > Add New and Upload Plugin.
Click on Choose File and upload the downloaded .zip file of the plugin.
Once the upload is complete, click on Install Now and Activate the plugin.

Step #3: Configure the Plugin

Now come to the configuration settings of the plugin. Here, you can manage the following settings:

General Settings

In the general settings of the WooCommerce product enquiry form plugin, you can:

Enable or disable the Enquiry Form plugin.
Enable/Disable cart enquiry.
Choose to whom you want to show the Enquiry form button.
Select which product you want to display the enquiry form button.

Display Settings

The name of the setting shows well about what it does well. But here are some settings that you can manage in this section:

Enquiry button style
Enquiry button text
Enquiry button padding
Enquiry button border-radius
Enquiry Button Colors Settings
WhatsApp Button Settings
WhatsApp Button Color Settings
SMS Button Settings
SMS Button Color Settings

Popup Display Settings

Make changes and adjustments to the WooCommerce enquiry form popup. The changes you can make are:

Popup Heading Text
Enquiry Tab Text
WhatsApp Tab Text
SMS Tab Text
Enquiry Tab Icon
WhatsApp Tab Icon
SMS Tab Icon
Popup Heading Colors Settings
Popup Tab Colors
Submit Button Color Settings

Enquiry Form Settings

In this section, you can make changes to the enquiry form itself. The changes that you can make are:

Add a reCAPTCHA to the default form
Choose the reCAPTCHA version
Site key and Secret key
Add a new field to the form
Edit or Delete the previously created fields
Export the form in Excel, CSV, PDF, or Print
Change the field status
Set fields mandatory or compulsory

WhatsApp Settings

Make changes to the WhatsApp enquiry button to let the users communicate via WhatsApp with ease and comfort. The settings include:

Enable the WhatsApp enquiry button
Set a default enquiry message
Display the user name in the enquiry popup
Display the user number in the product enquiry popup
Add the first WhatsApp number and also enable adding alternative number

SMS Settings

Here are some of the changes that you can make to the enquiry through SMS:

Enable the SMS enquiry button
Set a default enquiry message
Display the user name in the enquiry popup
Display the user number in the product enquiry popup
Add the first number and also enable adding an alternative number

Manage Product Enquiries

Another thing that administrators can do is manage all the queries received and respond to them. The information the admin can view includes:

Customer Name
Date
Product
Assigned To
Status

Do You Want to Add a WooCommerce Product Enquiry Button?

Add a WooCommerce product enquiry form to your products to let your web users explore all the required details about the products. This will lead to building customer trust as well as quicker buying decisions with no cart abandonments. To add this WooCommerce product enquiry popup, you can choose a plugin. So, get the WooCommerce product enquiry plugin downloaded now!