How to Install & Configure WooCommerce Whatsapp Chat -2024 Guide

May 6, 2024,

Live chat with customers on time is the most important pillar of e-commerce so far. We can’t deny how much difference it makes in creating a memorable experience for customers. Because live chat is a direct channel where customers and businesses connect and solve their problems.

You can use the live chat to offer quick help, personalized support, and real-time problem solutions for customers.

If we sum up the live chat in a few words, it enhances the overall customer experience with efficiency and convenience.

Although, there are various ways to connect live with your customers. However, Whatsapp Chat is one of the notable integrations within the e-commerce ecosystem. It allows the store owner to use WhatsApp medium as a platform to connect easily with their customers. It helps store owners expand their reach, streamline communications, and build stronger relationships with their customers.

Therefore, today we will discuss how to install and configure WooCommerce Whatsapp chat for your online store. From installation to the benefits of its usage, we will discover the world of live chatting with customers.

Keep reading and let’s plunge deep into the word of WooCommerce Whatsapp chat.

Benefits of Whatsapp Chat for eCommerce Store:

Whatsapp Chat is the most cost-effective and convenient way to streamline your customer support. Therefore, we have gathered some of the benefits that it offers to streamline your business.

Instant communication where customers get quick assistance
Enhanced customer service by Resolving issues promptly
Personalized interaction that tailors support for each customer
Convenient shopping that provides Seamless help during purchases
Increased sales with direct communication boost conversions
Reduced cart abandonment by addressing concerns in real-time
Mobile accessibility where customers can chat from anywhere via WhatsApp
Multilingual support that assists customers in their language
Proactive engagement to Reach out to assist customers
Customer feedback to receive valuable insights
Cost-effective in lowering support costs compared to phone.
CRM integration to streamline customer interactions

Best Plugin for Integrating Whatsapp Chat on Your Online Store:

There are hundreds of different options available online that help you integrate Whatsapp chat on your website. However, the WooCommerce Whatsapp Chat plugin by FME Addons is one of the best and most cost-effective options.

It Enables WhatsApp Chat on your store and facilitates your customers to interact easily and swiftly with your support team.

The following are the features it offers:

Seamlessly integrate WhatsApp Messenger for customer chats.
Set up a dedicated support team accessible through WhatsApp.
Define staff availability to ensure timely assistance.
Customize preset messages for efficient responses.
Enable a floating WhatsApp chat button for easy access.
Display the chat button across multiple store pages.
Keep customers informed with online/offline status updates for staff.
Choose widget placement for optimal visibility and accessibility.
Ensure compatibility with the Order on WhatsApp Plugin for a seamless experience.

How to Install WooCommerce Whatsapp Chat Plugin on Your Online Store?

You can follow the following steps to install and enable whatsapp chat plugin on your website to streamline your communication with customers.

Download the WhatsApp Chat For WooCommerce plugin and save the .zip file to your device
In your WordPress admin panel, navigate to the Plugins section, and click on ‘Add New’
Choose the option to upload the plugin, then select the .zip file you downloaded earlier
Wait for the plugin to upload and install. Once installed successfully, activate the plugin
Proceed to configure the settings according to your preferences after activating the plugin

How to Configure the Whatsapp Chat on Your Store?

How to Add & Manage Support Staff Accounts?

At the admin panel go to WooCommerce > WhatsApp Staff to add and manage the staff accounts. You can edit, view, and trash the existing staff accounts.

For each account, you can configure the following settings.

Input the name of the person you wish to add to the account.
Include the phone number, ensuring to include the country code.
Enter the job title for the person, such as Customer Support Officer, Technical Support Officer, or Customer Relations Officer.
Define predefined text that customers will use to initiate conversations.
Set the availability schedule, specifying working hours and days.
Provide an offline message for days when the person is unavailable, such as "Sorry, I am currently offline. I will be available after 2:00 PM

General Settings:

Access the admin panel and navigate to WooCommerce > Settings.
Within the settings menu, locate and select WhatsApp Chat to access the general configuration options.

Here you will find the three tabs for settings as Staff, Floating Button & Widget

Button Staff:

In this tab, you can select the staff accounts you can want to display for your customers and sort the order of staff as well.

Floating Button:

Here you can customize the floating button text, label, color, etc., and apply it to specific or all the pages of your online store.

Widget Button:

This button will be displayed only on the product page. You can choose its positions such as before/after product summary or before/after add to cart button and customize the background and text color of the button.

FAQs

Can you add multiple WhatsApp agents for your store?

You can follow the steps:

Go to the WooCommerce > WhatsApp Staff in the WooCommerce WhatsApp chat plugin
You can seamlessly add and manage multiple WhatsApp agents for your store in this section
You have the option to edit, view, or delete existing staff accounts as needed

Does the WhatsApp floating button work on mobile devices?

WhatsApp chat for WooCommerce allows you to enable the floating button on both desktop and mobile devices.

Within the WhatsApp Chat plugin settings, locate the "Floating Button" tab.
Enable the floating button feature for both desktop and mobile devices.
Customize the settings to choose specific pages where you want the floating button to appear.

3. Can I change the position of the widget button?

Navigate to the widget section within the WhatsApp plugin for WooCommerce settings.
Select the desired button position from the available options:

a. Before product summary

b. Before add to cart quantity

c. After product summary

d. After add to cart form